SHIPPING OF PRODUCTS

All orders are processed from our own warehouse. Orders will be delivered to the shipping address mentioned at checkout.

NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

MODES OF PAYMENT

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. PayU is our third party payment gateway.

GENERAL

To return or exchange a product or report damage in transit, please get in touch with our Customer Care within 48 hours of delivery:

• by telephone at +91 62013933 between 11.00 AM to 5.00 PM IST
• by email at customercare@angel-ventures.in with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
• Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.
• Retain the packaging of the damaged products received until our insurance adjuster visits to survey the breakage.

Our customer care team will look into the issue and revert back within 72 working hours.

EXCHANGE & REFUND POLICY

• Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
• No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
• Products bought online cannot be exchanged or returned in store.
• Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until we send someone from our team to review it. Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received'.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.